Shipping & Returns Policy:
Shipping Policy
Shipping Locations
We currently ship within the United Arab Emirates.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Delivery Time
Estimated delivery:
- UAE: 2–5 business days
Delivery times may vary due to courier delays or public holidays.
Returns & Refunds Policy:
Due to the nature of fragrance products:
❌ Returns Not Accepted For:
- Opened or used perfumes
- Products with damaged packaging after delivery
- Change of mind
✅ Returns Accepted For:
- Damaged items upon delivery
- Incorrect items received
To qualify:
- Notify us within 48 hours of delivery
- Provide photos and order details
Once approved, refunds or replacements will be processed accordingly.
📩 Contact: info@elorescents.com